 |
|
|
Return Policy
Cindyonline shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you.
Our Guarantee
If you are not 100% satisfied with the quality of your purchase from Cindyonline, you can return or exchange your items within 30 days from the delivered date.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.
If you are not satisfying about the product received from Cindyonline, please contact our customer service as soon as possible, mail [email protected] to ask for return address. Send us the tracking number when you returned your items, we will refund or exchange when we get your package.
If you received the items that is not you ordered , please take some images and show to [email protected] ASAP, we will resend the right one to you immediately.
Please note : we can’t accept the exchange or canceling after your order has been shipped.
The following information is required when you reflect the problem:
*Order number
*The item number
*Image of defective items.
SHIPPING COSTS AND METHODS
Shipping Method Flat Rate Delivery Time
Regular Mail Free 6-15 working days (Post office)
Express Shipping $20 5-8 working days
You tracking number and the express company website link will be given in about 3-5 working days by email after we received your payment.
IT IS URGENT THAT I RECEIVE MY ORDER THROUGH EXPRESS SHIPPING.
Cindyonline is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
3.APO/FPO/DPO SHIPPING
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.Attention: If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.
|
|
|
|
